Privacy Policy

Our Privacy Commitments

1. Information We Collect

tk10a collects personal information from you when you register an account, use our services, or interact with our platform. The information we collect falls into two broad categories: information you provide directly, and information collected automatically during your use of the platform.

1.1 Information You Provide

When you create an account or use our services, we may collect the following details:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• National Identification (NID) or passport details for identity verification
• Residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Payment account details such as bKash, Nagad, Rocket, or Upay mobile wallet numbers

1.2 Automatically Collected Information

When you access tk10a through your mobile device or browser, we automatically collect certain technical data to improve performance and security, including:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Session duration, pages visited, and features used within the platform
• Referring URLs and onsite navigation patterns

2. How We Use Your Information

tk10a uses the data we collect solely to provide, maintain, and improve our platform and services. Specifically, your information is used for the following purposes:

• Account creation, authentication, and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Verifying player identity and age to ensure compliance with our 21+ policy
• Detecting and preventing fraudulent activity, money laundering, and unauthorized access
• Sending service communications such as transaction confirmations, account alerts, and support responses
• Personalising your gaming experience and delivering relevant promotions (with your consent)

We do not use your data for any purpose beyond what is listed above. We do not engage in behavioural advertising using third-party tracking networks, and we do not sell, lease, or otherwise transfer your personal data to external parties for commercial gain.

3. Payment Data & Financial Information

tk10a processes financial transactions to facilitate deposits and withdrawals using Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as international card providers Visa and Mastercard. When you initiate a transaction, we collect the minimum financial data necessary to complete that transaction securely. This includes your mobile wallet number or partial card details where applicable.

All payment data is handled in accordance with applicable data security standards. Full payment credentials, such as complete card numbers or mobile banking PINs, are never stored on tk10a's own servers. Transactions are routed through encrypted payment gateways to ensure that sensitive financial information remains protected at every stage of processing.

4. Sharing Your Information

tk10a does not sell your personal information. We do not share your data with unrelated third parties for their own purposes. There are, however, limited circumstances in which we may share your information with trusted partners who assist us in running the platform, as described below.

4.1 Service Providers

We work with carefully selected third-party service providers for functions such as payment processing, fraud detection, identity verification, and platform analytics. These providers are contractually bound to use your data solely to deliver services to tk10a and are prohibited from using it for any independent commercial purpose.

4.2 Legal Obligations

We may be required by law, court order, or regulatory authority to disclose certain information. In such circumstances, we will comply with the legal obligation while endeavouring to limit the scope of disclosure to the minimum required by the applicable rule or order.

4.3 Business Transfers

In the event of a merger, acquisition, or transfer of ownership of tk10a, your personal data may be transferred as part of that transaction. We will notify affected users and ensure that any successor entity maintains data protection standards consistent with this Privacy Policy.

5. Cookies and Tracking Technologies

tk10a uses cookies and similar technologies to deliver a functional, personalised experience on our platform. Cookies are small files stored on your device that help us remember your preferences, maintain your session, and analyse usage patterns. We use the following types of cookies:

• Essential cookies — required for core functionality such as login sessions and navigation
• Performance cookies — used to measure how users interact with the platform so we can improve speed and usability
• Preference cookies — used to remember your settings, such as language preference and display options
• Security cookies — used to detect and prevent fraudulent or suspicious activity within your account session

You may configure your mobile browser settings to refuse or delete cookies; however, doing so may affect certain features of the tk10a platform. Disabling essential cookies may prevent you from logging into your account or completing transactions.

6. Data Retention

tk10a retains your personal data for as long as your account is active and for a reasonable period thereafter in order to comply with our legal and regulatory obligations. Specifically, financial transaction records and identity verification documents may be retained for a minimum period required by applicable financial regulations, even after you close your account.

When personal data is no longer required, we take reasonable steps to securely delete or anonymise it so that it can no longer be linked to any individual. You may request the deletion of your data at any time by contacting our support team, subject to any overriding legal retention obligations.

7. Your Rights

As a user of tk10a, you have the following rights with respect to your personal data held by us. To exercise any of these rights, please contact our support team using the email address listed at the end of this policy.

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete information
• Right to erasure — you may request deletion of your data, subject to legal retention requirements
• Right to restriction — you may ask us to limit how we process your data in certain circumstances
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

We aim to respond to all data rights requests within 30 days of receipt. In cases of particular complexity or volume, we may notify you that an extension is required and provide an updated timeframe.

8. Security Measures

The security of your personal data is a priority for tk10a. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption for all data in transit, access controls limiting data exposure to authorised personnel only, and routine security reviews of our platform infrastructure.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage all users to choose strong, unique passwords for their tk10a accounts, to enable any available two-factor authentication, and to notify our support team immediately if they suspect any unauthorised access to their account.

9. Protection of Minors

tk10a is an online gaming and betting platform strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided us with personal information without your consent, please contact our support team immediately. We will investigate the matter and take prompt steps to delete any such data and close the relevant account.

10. Changes to This Privacy Policy

tk10a reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of tk10a following the publication of any changes constitutes your acceptance of the revised policy.

We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of this policy is always available at tk10a.ws/privacy-policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tk10a handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available to assist users across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Email: [email protected] — Our support team is available 24/7 and will respond to all privacy-related inquiries within 2 business days.